CARRIERS AND COSTS

All orders are shipped via Australia Post, StarTrack, Couriers Please, or Aramex. Delivery costs will be calculated at checkout based on your location and the size of your order.

FREE SHIPPING

Korango occasionally offers free shipping promotions. To stay informed, simply sign up for our newsletter.

COMBINED POSTAGE

During sales periods, special events, or new release launches, we may be able to combine postage for multiple orders, but it is not guaranteed. If your order is combined, a refund will be processed for duplicate shipping purchased and an email confirming refund will be sent.

Please note, we cannot make changes to your cart, such as adding or removing items. To avoid disappointment, please ensure your cart contains everything you need before checking out.

LIABILITY

The courier service shipping your order (Couriers Please, Aramex, Startrack, Australia Post) will attempt to obtain a signature upon delivery. However, if the premises are unattended, drivers are instructed to leave deliveries at the letterbox or front door. This is done at the customer’s risk.

Once a parcel has been delivered to your shipping address, Korango is not responsible for any damage or theft that may occur. If you will not be available to accept your delivery or feel your address is unsafe for unattended parcels, we recommend having your order delivered to a work address. Korango will only replace orders if the delivery company confirms the order was lost in transit.

WHEN WILL MY ORDER BE DISPATCHED?

We aim to dispatch all orders within 1-2 business days of receiving payment, except during public holidays, when delays may occur. During sale periods, please allow up to 3-7 working days for dispatch.

Delivery times provided by Korango are estimates only. Korango is not responsible for late deliveries or any loss or damage resulting from delays. Deliveries to rural areas may take longer.

If your order is for a special occasion and needed by a specific date, please email us at shipping@korango.com, and we will do our best to ensure timely delivery.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with tracking details.

If you need assistance with tracking your parcel, please contact us at shipping@korango.com.

All products purchased from the Korango website are shipped from our warehouse in Carrum Downs, Victoria.