CARRIERS AND COSTS
All orders are shipped via Australia Post, StarTrack, Couriers Please or Aramex. Cost of delivery will be quoted on checkout depending on location and size of order.
From time to time, Korango runs free shipping promotions. To be notified by email, simply sign up to our newsletter.
Unfortunately during sales periods, special events or new release launches we are unable to combine postage on multiple orders. We cannot make any alterations to your cart - removing or adding items. To avoid disappointment please ensure that during these times you have everything you want in your cart before checking out.
StarTrack (or relevant courier company) will attempt to get a signature on delivery, however all drivers are instructed to leave deliveries at the letterbox or front door if premises are unattended. This is at the risk of the customer.
Once the parcel has been delivered to your shipping address, Korango takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, you may prefer to have your order delivered to your work address. Korango will only replace orders when the order is proved lost in transit by our delivery company.
WHEN WILL MY ORDER BE DESPATCHED?
We aim to despatch all orders within 2 business days of receipt of payment, except during public holidays when there may be extra delays. Please allow up to 7 working days for despatch during sale periods.
The delivery times provided by Korango are estimates only. Korango will not be held accountable for late deliveries or loss or damage relating to late deliveries. Deliveries can take longer to reach some rural areas.
If your order is for a special occasion and is needed by a specific date, feel free to get in contact with us by emailing shippingkorango.com and we will do our best to get your order delivered in time!
HOW CAN I TRACK MY ORDER?
After you have completed your purchase, and your order has been dispatched from our warehouse, you will receive a dispatch confirmation email from us. This email will provide you with the necessary tracking details for your order.
If you do need assistance with tracking your parcel, please contact us via email firstname.lastname@example.org
All products purchased from the Korango website are sent from our warehouse located in Carrum Downs, Victoria.