Carriers and Cost for Korango International Shipping

Korango international orders are priced depending on your location. Your shipping costs will be quoted at the checkout stage, if you are having issues when checking out, please contact shipping@korango.com.

If we encounter any difficulty shipping your order internationally we reserve the right to cancel your order and give you a full refund. If this happens you will be contacted within 48 hours of your purchase.

Tracking Korango international parcels is not always possible but a tracking number will be provided where possible. Allow up to 21 days for delivery before contacting Korango at shipping@korango.com.

All prices on www.korango.com.au are priced in Australian dollars and DO NOT include possible duties and taxes you may incur when shipped.

Korango ensures to arrange international shipments as efficient and effective as viably possible however we hold no liability for lost, damaged or delayed parcels.

If you would like to register your Korango airfreight this may incur extra charges. All information given here is a guide only and Korango reserves the right to adjust information from time to time. 

WHEN WILL MY ORDER BE DISPATCHED?

Korango guarantees to ship all international orders within a 48 hour period. However depending on busy times and seasonal holidays this may alter slightly.

Please allow up to 21 days for Korango international shipments. Allow an extra 7 working days when sales are held.

Korango's International delivery times are estimates only and may differ. Any hold ups in Customs or quarantine is not the responsibility of Korango.  Korango will not be held accountable for late deliveries, loss, damage or anything else relating to late deliveries. Deliveries may take longer to reach some countries.

If your order is for a special occasion and is needed by a specific date please contact us at shipping@korango.com and we will do our best to get your order delivered in time!

CUSTOMS AND DUTY CHARGES

Korango international orders may be subject to import duties and associated fees. These charges are charged once the parcel reaches its destination country. These charges are not included on our website and must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

If you have any questions regarding overseas duties and custom charges you should contact your local customs office for more information. Korango Australia cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Korango Australia will not be held responsible for any loss of funds as a result of this occurrence.

PLEASE NOTE: We comply with Australian export regulations. We are therefore required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift' to bypass or reduce customs fees even if the order is placed with the intention of sending to a gift recipient.

HEAVY / BULKY ITEMS

Please note that heavy / bulky items may incur additional charges. We reserve the right to contact you in the event that your shipping charges exceed those quoted above. In this event, you may opt to pay the extra postage costs and proceed with your order or cancel your order with a full refund.