CONDITION OF RETURN
RECEIVING YOUR STORE CREDIT (E-GIFT VOUCHER) OR REFUND
We endeavour to have all store credits issued with a E-Gift Voucher within 48 hours of the items being received by our warehouse. If your item is eligible for return, a refund will be issued using the original payment method.
ASSESSING THE RETURN
Return product/s will be assessed and you will be notified if your return has been accepted. Item/s which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at their expense.
If your item is develops faults within 6 months of purchase that are due to manufacturing and not general wear and tear please contact us at firstname.lastname@example.org.
Where possible item/s will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item/s cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. In this instance, the cost of the return of this item will be the responsibility of the customer.
CANCELLING OR AMENDING YOUR ORDER
If notified by telephone before goods have been dispatched, Korango can accommodate order cancellations. If items have been shipped, Korango is unable to accommodate the order cancellation request.
Korango is unable to accept any changes to a confirmed order except by telephone. All requests to amend an order must be via telephone to our warehouse on 1300 567 264. During busy periods, including Christmas and sale times, it may not be possible to accept change requests. If your order has already been shipped, Korango is unable to accept any change requests.
The above policies relate only to purchases made from the www.korango.com.au website. All items purchased elsewhere must be returned to the original place of purchase, including faulty items. In this instance, the policies of that retail store will apply in terms of exchange or refund for change of mind. Your rights under law for faulty items still apply.