RETURNS POLICY

  • Full Price Items: You may return any full price item/s within 30 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage. (Full Priced items that were purchased with a discount code will be accepted)
  • Sale Items: You may return any Sale item/s within 15 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage.
  • All returns will be assessed and if they meet our conditions of return you will be issued an e-Gift Voucher that will allow you to purchase a different item or the same item in a different size.
  • We don't offer refunds for change of mind or incorrect sizing.
  • Customers who receive a product/s with manufacturing faults are entitled to a full refund
  • Customers who received the wrong product are entitled to a full refund.
  • Customers who ordered a product that is sold out are entitled to a full refund.
  • Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

 

CONDITION OF RETURN

  • All product(s) must be returned:
    • unworn, unwashed and free of marks
    • with all original tags still attached and in original packaging
    • not smell of perfume, deodorant or washing powder

    RECEIVING YOUR STORE CREDIT (E-GIFT VOUCHER) OR REFUND

    We endeavour to have all store credits issued with a E-Gift Voucher within 48 hours of the items being received by our warehouse. If your item is deemed as faulty a refund will be issued using the original payment method. If our garment technician does not deem the product to be faulty it will be returned to you at your cost and no refunds will be issued.

     

    ASSESSING THE RETURN

    Return product/s will be assessed and we will notify you if your return has been accepted. Item/s which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at their expense.

     

    FAULTY GOODS

    • If your item is develops faults within 6 months of purchase that are due to manufacturing and not general wear and tear please contact us at admin@korango.com.

      Where possible item/s will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item/s cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. In this instance, the cost of the return of this item will be the responsibility of the customer.

    CANCELLING OR AMENDING YOUR ORDER

    If notified by telephone before goods have been dispatched, Korango can accommodate order cancellations. If items have been shipped, Korango is unable to accommodate the order cancellation request.

    Korango is unable to accept any changes to a confirmed order except by telephone. All requests to amend an order must be via telephone to our warehouse on +61 (3) 8707 0881 During busy periods, including Christmas and sale times, it may not be possible to accept change requests. If your order has already been shipped, Korango is unable to accept any change requests.

     

    The above policies relate only to purchases made from the www.korango.com.au website. All items purchased elsewhere must be returned to the original place of purchase, including faulty items. In this instance, the policies of that retail store will apply in terms of exchange or refund for change of mind. Your rights under law for faulty items still apply.